Elephant & Cross Ltd. • Remote, anywhere in South Africa, Gauteng
You'll own the student relationship from enrolment to graduation and beyond. Run regular check-in calls with your portfolio of active students. Spot students at risk of dropping out and step in before they leave. Resolve student issues quickly, whether administrative or billing (this is not academic support). Identify and close upsells into students' next course (commissioned). Share of eligible students who enrol in a next course. First reply to student issues within 4 working hours. Student satisfaction (CSAT or NPS).